Privacy Policy

The Provibers LTD (“We”) respect greatly the privacy of our users and are committed to protecting and respecting your privacy. We have therefore developed this Privacy Policy to demonstrate how we use your information.
This policy (together with our terms of use https://www.theprovibers.com/terms-and-conditions and our Cookies Policy (https://www.theprovibers.com/cookie-policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://www.theprovibers.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Provibers LTD a company registered in England and Wales under Company Number 11176005 and whose registered office is C/O Crunch Accounting, Telecom House, 125-135 Preston Road Brighton, England, BN1 6AF. Our nominated representative for the purpose of the Act is Alex Ingram. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filing in forms on our site www.theprovibers.com with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site including date and time; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information such as scrolling, clicks, and mouse-overs, and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and any other third party in the development of our business and may receive information about you from them.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy www.proud-robinson.com/[insert link to Cookie Policy]).

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information to: to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about but only where you have given us your consent to do this; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you and only where you have given your consent for us to do this; and
- If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you, but only where you have consented for us to do this; OR
- If you are a new customer and we wish to share your personal data with selected third-parties who offer similar goods or services to us, we (or they) will contact you by electronic means but only when you have consented for us to do this.
to notify you about changes to our service.
to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors necessary for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in BN1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If The Provibers LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use www.proud-robinson.com/[insert link to website t’s and c’s] or terms and conditions of supply which can be requested via contacting the contact details below, and other agreements; or to protect the rights, property, or safety of The Provibers LTD, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Storing your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. The Provibers LTD will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted (using SSL technology). Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Unless you tell us otherwise, we will only store your personal data for as long as it is necessary to perform the contract with you or where the other purposes contained in this notice, to which you have consented, are complete.

Unless there is legal justification or it is unlawful to do so, you will always have the right to have your personal data erased once we have completed the contract with you.

Your rights

Even when you have consented, you will still have the right to ask us not to process your personal data for marketing purposes. We will always ask for your consent before we use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right to remove your consent at any time by contacting us via the contact details below.

We will always ensure that any data we hold about you is accurate but you will always have the right to have your data corrected, amended or erased without delay, for example if you change your name or address.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act gives you the right to access information held about you and should you request this information we will supply this in an electronic or hardcopy format Where you request access to this information we will respond to your request within one month. There will be no charge in supplying you this information unless we deem your request to be unreasonable or excessive.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Email: hey@theprovibers.com
Address: The Provibers C/O Crunch, Telecom House, 125-135 Preston Road, Brighton, England, BN1 6AF